FAQs

Customer Service

Do you have a guarantee on goods and purchase warranty?
Drip’n Squirt guarantees product quality, craftsmanship, and function for a period of one year after date of purchase. For any defect or defects in the craftsmanship, design, and/or function of your purchased item(s), we will happily have the item(s) replaced or provide you with a full refund. Any and all items that are defected due to product misuse, normal wear-and-tear, unacceptable product storage, and/or maintenance of the item(s) will not be replaced or accepted as a disputed return, nor will we be held responsible for crediting/refunding your account and/or purchase. For any faulty or defected items after delivery which have not been used for personal play and use, please refer to Returns & Refunds here.
Do you have a physical location where I can stop in?

Drip’n Squirt operates online only. Our office HQ is located in Ottawa, Canada and our warehouse is located in Hitchin, United Kingdom.

How can I speak to a person for support?

Please send us an email or chat with us in real-time using our website chat service (see the chat icon, bottom right). Our chat service is available during daytime hours (standard eastern time – Toronto-Ottawa local time) from 8 am through 10 pm Monday through Sunday. We try to respond to emails as quickly as possible within a 24-hour response time (usually quicker).

How do I determine what size will fit me?

Please feel free to check out our size chart HERE.

How do I manage cookies?

You can choose to not accept cookies as well as delete cookies anytime. Each browser and version has slightly different settings – see links below for your specific browser or browsers to help you manage cookies:

Google Chrome: https://support.google.com/chrome/answer/95647?hl=en

Firefox: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop?redirectlocale=en-US&redirectslug=enable-and-disable-cookies-website-preferences

Safari: https://support.apple.com/en-us/HT201265

Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies

Opera: https://help.opera.com/en/latest/web-preferences/

Microsoft Edge: https://support.microsoft.com/en-us/help/4468242/microsoft-edge-browsing-data-and-privacy

How do I return an item?

Not fully satisfied with your purchase? No sweat! We’re happy to provide you a full refund, credit or exchange. Here is our full Refunds and Returns policy:

  1. The item(s) you purchased are faulty, non-functioning, improperly functioning, broken, etc.
    1. Your item(s) is broken or faulty when you receive it. Please notify us within 36 hours via email and return your item(s) with THIS FORM (print and fill out, send with return) and we will provide a refund or exchange.
    2. Your item(s) breaks, stops functioning, or stops properly functioning over time of use, we have a one-year warranty guarantee:
      1. within the first three months of purchase, return your item(s) with THIS FORM (print and fill out, send with return) and we will offer you a refund or an exchange or;
      2. after 3 months of purchase, return your item(s) with THIS FORM (print and fill out, send with return) and we will provide an exchange.
  2. The item(s) is NOT broken or faulty but it’s not the correct order, you’ve changed your mind, or you’re simply not satisfied with the product, etc.
    1. Please notify us via email within 36 hours of delivery and return your item(s) with THIS FORM (print and fill out, send with return) within 30 days of delivery. Your non-faulty item(s) MUST meet the following criteria:
      1. The goods must be unused;
      2. The goods must be returned in original condition and packaging;
      3. Goods that are not heat sealed in the box are non-refundable and non-exchangeable;
      4. Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable;
      5. The goods must be received back to us within 30 days of your delivery;
      6. Lingerie and items of clothing are non-refundable and non-exchangeable;
      7. Any discrepancies, damaged or faulty items need to be reported to us via email within 36 hours of being delivered (See above Condition 1.);
      8. If we suspect any of the goods have been used or any of the above conditions are not met, we reserve the right  to return the items back to you without refund or exchange.

Items returned as faulty, damaged, non-functional, or broken must be thoroughly cleaned first. We will not accept any item(s) returned to us that have not been properly cleaned nor will we resume responsibility for associated return shipping costs.

Please send returns to this address:

Drip’n Squirt Co.

PO Box 228

Hitchin

Herts

SG4 0WW

What language(s) can I use to communicate with your company?

We communicate in English and French and use Google Translate to help us communicate for all other languages.

Can I still buy online without a customer account?

You can purchase on our site without creating a customer account. You will be prompted to enter in your billing and delivery details at the checkout page.

How do I create a customer account?

You can easily create a customer account if you click on the “My Account” icon at the top right hand corner of the homepage (or any web page on our site) or you can choose to create an account during checkout where you’ll be prompted to. Creating a customer account is not mandatory and you will still be able to checkout without creating a customer account if you prefer.

How do I log into my customer account?

At the top right hand corner of the homepage (or any page on our website), you’ll see the “My Account” icon. Click on the icon and enter in your login credentials. If you’ve forgotten your password, you can click “Forgot your password?” where you’ll be prompted further.

I forgot my customer account login password. What should I do?

Go to the “My Account” icon at the top right hand corner of the homepage (or any page on our website). Click on “Lost Your Password?” link and follow the prompts.

I think I have two customer accounts. How do I merge them?

Please send us an email and we’ll delete one of your customer accounts. If you have any customer loyalty points and rewards, we’ll transfer them over to the customer account you’d like to keep open. Contact Us Here.

How do I unsubscribe from your newsletter?

Simply scroll down to the bottom of any one of our emails and click on the “unsubscribe” button.

How often will I receive your newsletter?

Generally we send one news letter bi-weekly, however we may send an extra two newsletters in a month should we have some exciting promos and content we want to share with you.

Orders

Can I still buy online without a customer account?

You can purchase on our site without creating a customer account. You will be prompted to enter in your billing and delivery details at the checkout page.

Do I get a tracking number after placing my order?

Yes. We only use shipping / delivery services with end-to-end tracking. You will receive a tracking number when you place your order. Use your tracking order to check the status of your delivery. Please note that delivery times vary depending on world location. For more details, check out our Shipping & Deliveries page.

We use the Royal Mail network and DPD for our deliveries.

How do I check my order and/or delivery status?

Easy. Just log in to your customer account online (click here to go to customer portal) and click on your order to check the status of your order/delivery. From there, just click the order tracking number link to find out your order’s ETA. Alternatively, you can check your order confirmation email and click on the tracking number there as well.

 

How do I create a customer account?

You can easily create a customer account if you click on the “My Account” icon at the top right hand corner of the homepage (or any web page on our site) or you can choose to create an account during checkout where you’ll be prompted to. Creating a customer account is not mandatory and you will still be able to checkout without creating a customer account if you prefer.

How do I log into my customer account?

At the top right hand corner of the homepage (or any page on our website), you’ll see the “My Account” icon. Click on the icon and enter in your login credentials. If you’ve forgotten your password, you can click “Forgot your password?” where you’ll be prompted further.

How do I place an order?

We developed our website with ease-of-use as our top priority.

Step 1. Simply browse items and select those that you are interested in. From each product page, just “add to cart”.

Step 2. When you’re ready to checkout your cart, you’ll find the cart icon at the top right hand corner of the web-page. Click on your cart and you’ll see a button that says “checkout” at the bottom. Note here you’ll be able to remove items as well by clicking the “X” to the right of an item. Click the “Checkout” button and you’ll be brought to the checkout page.

Step 3. On the Checkout page, enter in any coupon code you might have as well as your billing and shipping address information. To finalize payment, click “Proceed to PayPal” where you’ll be re-directed to the PayPal payment portal. Note that you do not need a PayPal account to process payment and you can use any major credit card. We use PayPal as it is the most secure payment processing service.

Step 4. Once payment has been processed, you’ll be automatically redirected to our website confirming your payment and items purchased. You’ll also receive a confirmation email so please check your inbox (note that sometimes emails can go to the spam folder, so check there if you don’t see it pop up in your inbox).

My order is defective. What should I do?

If the item(s) you purchased are faulty, non-functioning, improperly functioning, broken, etc. please notify us within 36 hours of your received delivery via email and return your item(s) with THIS FORM (print and fill out, send with return) and we will provide a refund or exchange according to your request. If your item becomes defective over time of use, we have a one-year warranty guarantee as follows:

      1. within the first three months of purchase, return your item(s) with THIS FORM (print and fill out, send with return) and we will offer you a refund or an exchange or;
      2. after 3 months of purchase, return your item(s) with THIS FORM (print and fill out, send with return) and we will provide an exchange.

Items returned as faulty, damaged, non-functional, or broken must be thoroughly cleaned first. We will not accept any item(s) returned to us that have not been properly cleaned nor will we resume responsibility for associated return shipping costs.

Please send returns to this address:

Drip’n Squirt Co.

PO Box 228

Hitchin

Herts

SG4 0WW

My order is the wrong order. What should I do?

Please notify us via email within 36 hours of delivery and return your item(s) with THIS FORM (print and fill out, send with return) within 30 days of delivery. Please ensure the following conditions are met before returning to our return address:

  1. The goods must be unused;
  2. The goods must be returned in original condition and packaging;
  3. Goods that are not heat sealed in the box are non-refundable and non-exchangeable;
  4. Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable;
  5. The goods must be received back to us within 30 days of your delivery;
  6. Lingerie and items of clothing are non-refundable and non-exchangeable.

If we suspect any of the goods have been used or any of the above conditions are not met, we reserve the right  to return the items back to you without refund or exchange.

Items Return Address:

Drip’n Squirt Co.

PO Box 228

Hitchin

Herts

SG4 0WW

 

My order never arrived. What should I do?

Please email us or chat with us if you have any concerns regarding the status of your order. Contact Us Here. Please note that deliveries vary depending on your country’s location. We ship all orders out of our UK warehouse and delivery can take up to 7 days. If your order was recently placed and 7 days has not yet passed, please refer to your order tracking number which you can see in the order confirmation email we sent to you or by logging into your customer account HERE.

What if I change my mind about my order?

If you change your mind, we allow a 30-day return-period after delivery to return your item(s). Please ensure the following are met before returning your item(s):

  1. Please notify us via email within 36 hours of delivery and return your item(s) with THIS FORM (print and fill out, send with return) within 30 days of delivery. Our email is boytoys@dripnsquirt.com.
  2. The goods must be unused;
  3. The goods must be returned in original condition and packaging;
  4. Goods that are not heat sealed in the box are non-refundable and non-exchangeable;
  5. Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable;
  6. The goods must be received back to us within 30 days of your delivery;
  7. Lingerie and items of clothing are non-refundable and non-exchangeable.

If we suspect any of the goods have been used or any of the above conditions are not met, we reserve the right to return the items back to you without refund or exchange.

Items returned as faulty, damaged, non-functional, or broken must be thoroughly cleaned first. We will not accept any item(s) returned to us that have not been properly cleaned nor will we resume responsibility for associated return shipping costs.

Please send returns to this address:

Drip’n Squirt Co.

PO Box 228

Hitchin

Herts

SG4 0WW

Why am I having difficulty placing an order on your website?

Sometimes you’ll need to clear your browser’s data (cache, history, cookies, etc.). This usually does the trick and you should be able to re-visit our website (reload the site) and add items to your cart and checkout.

If this fails and you’re still having difficulty with placing on order on our website, please send us an email to let us know which items you’d like to purchase and we’ll be in touch within 24 hours via email. Contact us here.

Payment & Security

Can I pay by PayPal without creating an account?

Yes you can. The payment gateway we use is PayPal and when you click on the “Proceed to PayPal” button on the checkout page, you will be re-directed to PayPal where you’ll be prompted to enter in your credit card and billing address information. You’ll also see the option to login or create an account with PayPal if you wish.

What currency do you use for payment?

We use United States dollar (USD) for all purchases including shipping and delivery.

Which credit cards do you accept?

All payments are processed via PayPal (you do not need a PayPal account to purchase items) where all major credit cards are accepted. Via PayPal, if you do have an account, you’ll see the log-in option to login to your account and pay directly from your account. PayPal is the most secure way to pay online.

Which payment gateway(s) do you use for payment?

We use PayPal where you can use any major credit card. Note that you do not need a PayPal account in order to pay by credit card. When you click “Proceed to PayPal” from the checkout page, you’ll be re-directed to their payment portal and then back to our website for order confirmation and to see your order tracking number.

Rewards & Referral Program

How do I create a customer account?

You can easily create a customer account if you click on the “My Account” icon at the top right hand corner of the homepage (or any web page on our site) or you can choose to create an account during checkout where you’ll be prompted to. Creating a customer account is not mandatory and you will still be able to checkout without creating a customer account if you prefer.

How does your Customer Referral program work?

Our Customer Referral program is streamlined and extremely user friendly. To learn about our Customer Referral program, feel free to visit the portal HERE.

How does your Customer Rewards program work?

Our Customer Rewards program is streamlined and extremely user friendly. To learn about our Customer Rewards program, feel free to visit the portal HERE.

I think I have two customer accounts. How do I merge them?

Please send us an email and we’ll delete one of your customer accounts. If you have any customer loyalty points and rewards, we’ll transfer them over to the customer account you’d like to keep open. Contact Us Here.

Shipping & Delivery

Are there any customs and/or legal restrictions on any of your products sold?

Drip’n Squirt operates in Canada and in the United Kingdom. All goods sold on our website and shipped from our UK warehouse are legal under Canadian and UK laws. Every country has its own laws and may carry customs restrictions that could cause disruption of orders. As such, we are not liable for any items that are opened, detained, seized, or lost by postal or customs authorities in your country. It is the responsibility of the customer to remain aware of his/her country’s customs laws and goods restrictions and he/she is responsible for any legal repercussions or processes as a result of importing goods into his/her country. We will not be responsible for any sales of goods into countries where our goods are classified as illegal.

Any and all costs imposed by your country including but not limited to duties, import taxes, VAT, and other nationally imposed fees are not the responsibility of Drip’n Squirt and these remain the sole responsibility of the customer.

Do I get a tracking number after placing my order?

Yes. We only use shipping / delivery services with end-to-end tracking. You will receive a tracking number when you place your order. Use your tracking order to check the status of your delivery. Please note that delivery times vary depending on world location. For more details, check out our Shipping & Deliveries page.

We use the Royal Mail network and DPD for our deliveries.

Do you have express delivery service?

We currently don’t offer express delivery service. We will have this option in the near future for all countries that we sell to. Please note that average delivery time is 5 days world-wide.

Do you ship to my country?

Below is a list to the countries we currently ship to:

Albania, Australia, Austria, Belarus, Belgium, Bulgaria, Canada, China, Croatia, Czech Republic, Denmark, Estonia Finland, France, Germany, Greece, Hungary, India, Israel, Italy, Japan, Latvia, Lithuania, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Serbia, Slovenia, South Africa, South Korea, Spain, Sweden, Taiwan, Ukraine, United Arab Emirates, United Kingdom, United States

We hope to expand to more countries in the future.

Do you ship to PO boxes and Pack Stations?

We do not ship to PO boxes or pack stations.

How do I check my order and/or delivery status?

Easy. Just log in to your customer account online (click here to go to customer portal) and click on your order to check the status of your order/delivery. From there, just click the order tracking number link to find out your order’s ETA. Alternatively, you can check your order confirmation email and click on the tracking number there as well.

 

My order never arrived. What should I do?

Please email us or chat with us if you have any concerns regarding the status of your order. Contact Us Here. Please note that deliveries vary depending on your country’s location. We ship all orders out of our UK warehouse and delivery can take up to 7 days. If your order was recently placed and 7 days has not yet passed, please refer to your order tracking number which you can see in the order confirmation email we sent to you or by logging into your customer account HERE.

What are the delivery/shipping costs and what options are available?

The price of shipping and delivery is weight-based and location-based. The items in your cart are all tagged accurately with their weights and each country that we deliver to is grouped into shipping and delivery zones from our UK warehouse. All shipping costs are in US dollars. To find out exactly what you’ll pay in shipping and delivery, simply add the items you’re looking to buy to your cart and enter in your location at checkout. Here, you’ll see the breakdown of items separate from shipping and delivery.

Taxes & Import Fees

Are there any customs and/or legal restrictions on any of your products sold?

Drip’n Squirt operates in Canada and in the United Kingdom. All goods sold on our website and shipped from our UK warehouse are legal under Canadian and UK laws. Every country has its own laws and may carry customs restrictions that could cause disruption of orders. As such, we are not liable for any items that are opened, detained, seized, or lost by postal or customs authorities in your country. It is the responsibility of the customer to remain aware of his/her country’s customs laws and goods restrictions and he/she is responsible for any legal repercussions or processes as a result of importing goods into his/her country. We will not be responsible for any sales of goods into countries where our goods are classified as illegal.

Any and all costs imposed by your country including but not limited to duties, import taxes, VAT, and other nationally imposed fees are not the responsibility of Drip’n Squirt and these remain the sole responsibility of the customer.

Are there sales taxes / VAT on my purchase?

Sales taxes/VAT are included in the price you see online. There are no additional taxes or fees added onto the final price at checkout and that includes for shipping as well. Please note that each country may charge import or customs fees, duties, VAT, etc. and it is the customer’s responsibility to keep up to date with his or her country’s import fees and customs restrictions. Drip’n Squirt is not liable for any fees imposed by destination countries.