My order is defective. What should I do?

If the item(s) you purchased are faulty, non-functioning, improperly functioning, broken, etc. please notify us within 36 hours of your received delivery via email and return your item(s) with THIS FORM (print and fill out, send with return) and we will provide a refund or exchange according to your request. If your item becomes defective over time of use, we have a one-year warranty guarantee as follows:

      1. within the first three months of purchase, return your item(s) with THIS FORM (print and fill out, send with return) and we will offer you a refund or an exchange or;
      2. after 3 months of purchase, return your item(s) with THIS FORM (print and fill out, send with return) and we will provide an exchange.

Items returned as faulty, damaged, non-functional, or broken must be thoroughly cleaned first. We will not accept any item(s) returned to us that have not been properly cleaned nor will we resume responsibility for associated return shipping costs.

Please send returns to this address:

Drip’n Squirt Co.

PO Box 228

Hitchin

Herts

SG4 0WW